Reference

Open your account with clear legal terms

0oki puts account terms, privacy duties, cookie choices and India access rules in one place before you open your account.

India access termsPrivacy and cookiesAccount record rightsUPI Paytm PhonePe context
0oki Open your account with clear legal terms
CONTACT ROUTES

Check legal contact routes

Legal requests need the right route, because privacy, account access and payment record questions often require different checks.

Account mailbox Write to support from your account mailbox for legal questions about terms, privacy, cookies…
Access help If you are locked out, ask for access help before sending documents.
Record requests For a copy, correction, or removal request, state the record type and your account…
ACCOUNT RIGHTS

Browse your rights and account records

We handle legal records by purpose, not by guesswork. Account data supports access, wallet checks, dispute handling, security controls and required retention.

Personal data

We collect account details you give us, device signals needed for security, and wallet references tied to UPI, Paytm or PhonePe activity. Each category is used for account operation, legal records and dispute checks.

Cookie controls

Cookies keep the session active, remember basic preferences and help detect unusual access. You can change browser settings, but blocking essential cookies may prevent login, wallet checks or legal consent records from working.

Security checks

When account behaviour looks unusual, we may pause sensitive actions and ask for verification. These checks protect your legal record from changes made by someone who should not control the account.

Retention periods

Some records are kept after account closure because disputes, tax duties, fraud checks or payment traces may still need proof. We remove or reduce data when the legal reason for keeping it ends.

Correction requests

You can ask us to correct account details that are incomplete or wrong. We may refuse a change if it would hide wallet activity, break a legal record, or affect another person's rights.

Policy contact

For privacy or terms questions, contact support with the account email, issue date and record type. Clear details help us route the request to the team handling legal and account records.

Explore common legal questions

These answers explain how the legal policy applies to your account, records, access and requests. They do not replace the full terms, but they show the practical steps we follow when a question reaches support. If your situation depends on location, account status or payment history, we will answer after checking the relevant record.

The account terms, privacy terms, cookie terms and any product rules shown in the lobby apply together. Access and eligibility depend on local law and are available where local law permits.

We may ask for verification when the account record, payment ownership or access pattern needs confirmation. This supports legal accuracy and helps prevent someone else from controlling your wallet or account history.

Payment references are treated as account records connected to receipts, disputes, withdrawals and security checks. We use them to confirm activity, answer support requests and meet legal retention duties where they apply.

Yes, you can request a copy through support using your account email. We may verify identity first, then share data that can legally be provided without affecting security or another person's rights.

You can ask for corrections if account details are wrong or incomplete. We may keep a record of the change, and some items cannot be altered if legal or payment proof must remain intact.

If local law does not permit access, we may restrict account use or certain features. Eligibility depends on local law and is available where local law permits, even if the site loads on your device.

Contact support from your account when possible and choose the legal or privacy category. Include the account email, request type and relevant dates so we can find the correct record and respond.